Return and Exchange Policy

Please select your purchase items carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for refund or exchange.
 

We do not accept returns for items ordered incorrectly or due to a change of mind.

Exchange & return are allowed with following terms:-
 

• Exchanges can only be done for items with defects. Defects include holes, faulty stitching and discoloration. Loose threads, size issues and removable stains will not be considered as defects. 

• All returns notifications must be made within the same day of delivery. Any re-delivery charges are the responsibility of the customer.

• During packing, we perform general checks on the zips and fabric. 

 

All items sold are not refundable, we will issue store credit to you only if the item is defective and there is no more stock to replace your purchase or the purchased items went out of stock and no longer available to be. For exchange request, please note that we only provide exchange service for same item.

 

Device: Must inform us within 7 days of receiving the device on an faulty issues. 1 for 1 exchange to be done either next order or within the same day. (Delivery charges maybe incurred)

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Pods: Every 3 faulty pod to be exchanged for 1 box. Must return us back the 3 pods to be entitled to the exchange (Delivery charges maybe incurred)

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Do take a video of yourself opening the parcel as proof that there are missing items in the parcel. Please let us know of any missing items in your order within the same day of the delivery.

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How do I return Defective Items?

When receiving the next order